o took on the role of Customer Support Engineer during the summer and is responsible for providing technical support to new and existing ITL customers for the Asia Pacific region.
Commenting on Mo’s appointment, Kerry Cowan, Sales Director - Asia Pacific said, “Mo joined us back in August and in his first few days attended AGE with the team which was a great introductory platform for him with many of our key customers from the region in attendance. As well as providing technical support to customers in Australia and New Zealand he will work in collaboration with our technical support engineers in China and Thailand giving maximum responsiveness to customers on a local level.”
Mirko Zwing, Lead Technical Support Engineer for ITL commented, “Mo has extensive experience of providing customer and technical support including installations, repairs and maintenance alongside 6 years’ experience in the cash handling sector which makes him ideal for the role. He will utilise conventional test equipment and IT diagnostics software tools in his role as Customer Support Engineer. Part of his job will also be to support the Sales Team with face-to-face meetings, product presentations, technical advice, solutions and product demos. Mo is settling into life at ITL well and I look forward to working with him to ensure our customers are fully supported.”
Mo added, “I am delighted to join a global organisation which prides itself on excellence. I have recently been to our UK Head Office to attend the Technical Support conference and it was a great to be able meet my international colleagues and further improve my product knowledge. I bring valuable knowledge having worked for several years as a customer support engineer for a large global tech company providing solutions for the self-service kiosk and retail industries. I hope to use my expertise to ensure the excellent technical and customer support we provide for our state-of-the-art products is continued.”