"We're obsessed with customer service and go out of our way for every regulator, every supplier, and every operator. We walk through walls to get them what they need. That is something Paul Magno and I have been passionate about since we founded the company in 1989, and it’s something we are equally passionate about to this day," President/CEO James Maida said.
Since the beginning, Gaming Laboratories International (GLI) has been fulfilling its mission to help regulators, suppliers, and operators with 'obsession-level' customer service and has tested and certified more than 3 million items in more than 475 jurisdictions.
Maida recently received the EY Entrepreneur of The Year 2019 New Jersey Award.
With a sharp focus on customer service, the company has experienced strong growth. GLI began with two employees, one location, and three customers. Today, the company has 1,250 employees, 24 locations, and hundreds of customers spanning the gaming industry.
GLI also has a 30-year history of giving back. The most recent example was a canned food sculpture competition, where employees created sculptures in several of the company’s labs and lobbies, then delivered food and cash donations to various food banks in GLI host communities. Beneficiaries included:
Separately, GLI gave a $30,000 pledge to Preferred Behavioral Health Group in Lakewood, N.J.
GLI Senior Vice President and co-founder Paul Magno said, “When we started GLI, cassette tapes and the Sony Walkman were the latest technologies. Since then, innovators have leaped forward in the general entertainment industry and the gaming industry. While none of us knows where technology will take us, at GLI, we do know that whatever happens next in the gaming industry’s future is up to our creative-minded customers, and we will be there to help them, just like we have for the last 30 years.”