"The Road Back"

ICE North America launches four-part webinar series

ICE North America's Road Back webinar series will take place each day from 7 to 10 July, from 8.30am to 9.30am PST.
2020-06-18
Reading time 1:13 min
Taking place each day from 7 to 10 July, the series will feature 25 expert speakers, who will address topics such as workforce training, the role of gaming and hospitality sectors in aiding state governments, preparation for possible shifts in post-COVID-19 customer demographics, among others.

ICE North America has launched The Road Back four-part webinar series, which will examine measures and best practices to guide land-based operators and suppliers in their work with their customers, teams and partners to provide a safe betting and gaming experience in the 'new normal' environment.

The Road Back will take place each day from 7 to 10 July, from 8.30am to 9.30am PST. The 25 expert speakers across the series include: Virginia Valentine, President, Nevada Resort Association; David Carroll, Senior Vice President of Human Resources, Seminole Hard Rock Support Services; Jeffrey Hamilton, President, Mohegan Sun; Steve Hill, President, Las Vegas Convention & Visitors Authority; Gavin Isaacs, Chairman at SBTech; James Maida, President, Gaming Laboratories International (GLI); Bob Miller, former Nevada Governor; Thomas A. Jingoli, EVP and COO, Konami Gaming; Stowe Shoemaker, Dean, UNLV Harrah College of Hospitality; Scott Sibella, President, Resorts World Las Vegas; Chris Smith, Corporate Vice President, Human Resources, Boyd Gaming, among others.

On Tuesday, July 7, the headline will be “Roadmap to Phased Recovery: On-boarding and Training Your Workforce to Deliver a Safe and Comfortable Gaming Experience to Your Customers.”

Day two will address the role of gaming and hospitality sectors in aiding state governments to recover economically, from a regulatory and legislative perspective.

On July 9, webinar three will be titled “Preparing For Possible Shifts in Post-COVID-19 Customer Demographics and Adapting Your Product to Stay Relevant.

And Friday, the last day of the series, will focus on “communicating a strong sense of health and safety while delivering on the fun and excitement appeal.

Free registration is available online.

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