JACK Entertainment launches cashless mobile wallet at two Cleveland casinos

Two JACK Entertainment Cleveland casinos, Thistledown Racino and JACK Cleveland Casino announced that they will be implementing a new digital cashless system, JACK Mobile Wallet, a cashless mobile wallet system made by Everi Holdings, a Las Vegas digital wallet creator. The new cashless mobile wallet system utilizes Everi’s digital CashClub Wallet technology.

JACK Thistledown Racino recently installed the first commercial digital wallet implementation in a Northeast Ohio gaming facility, with an anticipated launch at JACK Cleveland Casino to follow. Jack Entertainment said digital wallet technology will slowly be phased in, once approved by regulators.

The first phase, which is currently live at JACK Thistledown Racino, includes the cashless funding feature which enables remote enrollment, the deposit of funds to the wallet via mobile, kiosk, and cage options, along with touchless access to funds at the kiosks via the "Money To Go" ($ToGo) feature.

The next planned phase of implementation, subject to regulatory approval, will include direct funding of gameplay at the VLT and slot machines, with additional features to follow, such as food and beverage and retail outlet purchases.

Everi's Executive Vice President and FinTech Business Leader Darren Simmons, said: "Powered by the industry-leading CashClub Wallet technology, JACK Mobile Wallet fulfills a collective goal of enabling JACK Entertainment's guests the choice of having a cashless, mobile experience. Our aim is to enhance the player experience, which we do by bringing customer-centric features to loyalty, payments, and cage and cash operations and by providing continuity to our clients' workflows."

The Chief Executive Officer of JACK Entertainment Mark Dunkeson, commented: "JACK Entertainment looks to lead the industry with unique and innovative amenities and using technology to create a better guest experience when they visit our properties. The launch of the mobile solution at JACK Thistledown Racino eliminates the need to handle cash on the casino floor, creating a frictionless experience for the customer and providing patrons with new, flexible options to fund their gaming."