SOFTSWISS' Anti-Fraud team obtains ICA certification

SOFTSWISS announced Friday that its Managed Services Anti-Fraud team concluded the training course in Know Your Customer (KYC) and Customer Due Diligence (CDD) awarded by the International Compliance Association (ICA). 

This certification, which is a standard of competence in the field of financial and identity theft crimes, will help the team improve its support level by building up expertise in the field of KYC procedures, and applying the acquired knowledge in practice.

According to the company, "the team built on top of its knowledge in performing customer background security checks. The results of the course are bound to increase objectivity in terms of operator/player conflict resolution. It will also benefit overall case resolution time, by streamlining existing KYC processes".

The Anti-Fraud team is part of SOFTSWISS Managed Services, which also includes First Line Support and VIP & Retention service teams. 

The Anti-Fraud service provides all SOFTSWISS Online Casino Platform clients with security coverage, by not only delivering the security checks but also helping clients improve fraud prevention. The service includes: checking bonus abuse players, evaluating and blocking duplicate player accounts, and investigating potential collusion.

In an official press release, Anastasia Vyshinskaia, Anti-Fraud Team Lead, said: “Our team is always eager to learn and this time we’re excited to announce that two of Anti-Fraud team members graduated from the course in KYC and CDD. Similar to the whole SOFTSWISS brand, our team is striving for excellence in all services, from investigating abusive behaviour to recognising and detecting suspicious player activity and cases of identity thefts.”