Ho-Chunk Gaming Wisconsin Dells reopens after "major computer system failure"

After a shut down over the weekend due to a “major computer system failure”, as announced on the casino’s Facebook page, Ho-Chunk Gaming in Wisconsin Dells announced Monday it has reopened.

The technical difficulties led to its temporary closure of all amenities of the property, the hotel and RV Park over the weekend. The casino continued to post regular updates on its Facebook page to keep customers informed. 

The need for system repairs at the facility was shared through Facebook at 8:11 p.m. August 26. However, the cause of the failure was not publicly addressed. 

“Our IT and management team worked tirelessly since Wednesday night to get us up and running again. I do want to publicly thank them for a herculean effort,” said John Phillip, executive manager in the post. “Additionally, while this was going on, we took the opportunity to deep clean the entire property.”

According to the latest update, the facility, including slots and table games, Spirit Bar and Ho-Chunk Grill, reopened on August 30th and will continue to operate with normality. 

The property also announced that the Friday, August 27th GMC Acadia Denali giveaway, which was affected by the system failure, has been rescheduled to Friday, September 3rd. The weekly gift program is cancelled and invited guests will be able to pick up the gift from this week on September 5, 6, and 7. 

Details about other offers or promotions scheduled during the days closed will be announced shortly, according to Ho-Chunk Gaming Wisconsin Dells Facebook page.