GiG gets ISO 20000 certification for its online platform

Gaming Innovation Group (GiG) announced Tuesday it has been awarded the ISO 20000 certification for its platform, following an extensive review of its internal service management system, framework and practices. 

The certification, awarded by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC), demonstrates an organization's ability to "efficiently and effectively align" its management processes in accordance with international best practices. 

"This certification establishes credibility and trust within consumers, stakeholders and other business partners. ISO certification guarantees the entity meets global standards for business, especially in trade situations," GiG wrote.

As part of a concerted program of service accreditation, GiG has "proven that its service offering is in line with all requirements for the ISO 20000 standard" in ensuring the optimal delivery and support of services, having the ability to respond to increasing service demands and demonstrating the reliability, high quality and level of service, the company added. 

Philip Curmi, Director of Service Management at GiG, said: “For the last two years GiG has committed to building its Service Management framework to make sure that our processes and practices are both aligned with the business needs and with international best practices."

"We believe that this certification is a testament to GiG being a top-tier service provider, always striving to give the best level and quality of service to our partners. This achievement would not have been possible without the input, support and commitment from all of GiG towards these shared values,” he elaborated. 

Earlier this month, GiG shared its financial results for the third quarter of the year. For the period ended September 30, the business delivered all-time high revenues of €22.9 million ($22.7 million), an increase of 35% year-over-year from €16.9 million, whereof 24% was attributed to organic growth.

The company has also posted an EBITDA of €8.5 million ($8.4 million), up 47% from the comparable period last year, while the EBITDA margin increased to 37.5%. Meanwhile, EBIT was €2.5 million ($2.4 million), and a positive net profit of €0.6 million ($0.5 million) was delivered.