The Star's electronic gaming machines, table games back in operation at its three casinos

Star Entertainment Group announced on Wednesday that all the electronic gaming machines and electronic table games at its three properties, including Brisbane's Treasury Casino, The Star Gold Coast, and The Star Sydney, "have progressively been turned back on and are operational". 

According to The Star, the "system performance issues" associated with its EGMs and ETGs "have been rectified". The update was in a Wednesday filing to the Australian Securities Exchange.

On Saturday, the operator announced it had shut down all its electronic gaming machines and electronic table games in its three casinos as some of the systems were disrupted while being upgraded to prepare for the introduction of cashless gaming. 

The operator reiterated that the decision to turn all machines off over the weekend was to "ensure compliance with relevant regulations, and to maintain the company’s commitment to safer gambling procedures."

The company had previously stated it was working with its systems provider to address the issues, which are related to new regulatory requirements around the provision of cashless gaming technology across its gaming floors. 

The Star has been subject to several probes and is currently awaiting a final report commissioned by the NSW Independent Casino Commission into whether its Pyrmont premises deserve its casino license. The findings are due to be made public on July 31.

Last month, Star revealed that it expects to report a 3.3% year-on-year and 4.3% quarter-on-quarter decline in group-wide revenue for the three months to 30 June 2024, impacted by further declines in its premium gaming segment. 

Earlier this month, the company announced that it had hired former Crown Resorts boss Steve McCann to lead the casino operator from July 8 following weeks of negotiations. McCann, who is now just a week into his role, was tasked with finding a way forward for The Star, including completing Star Sydney’s transition to cashless gaming by August.