Americans increasingly embracing casino gaming, sports betting as acceptable forms of entertainment

Americans are increasingly embracing casino gaming and sports betting as acceptable forms of entertainment and responsible industries, according to new consumer survey results from the American Gaming Association (AGA). The new data comes ahead of Responsible Gaming Education Month this September and on the eve of the seventh NFL season with widespread legal wagering.

The survey, conducted online by Kantar between July 31 and August 9, featured responses from 2,000 nationwide voters. Its results, the AGA said, highlighted several positive developments concerning consumer trust in the casino and sports betting industries. 

Among new high-water marks in consumer sentiment, 75% of Americans believe the gaming industry behaves responsibly in the communities where it operates, 9 in 10 Americans view sports betting as an acceptable form of entertainment, and 75% of Americans support legal sports betting in their home state.

"These latest survey results highlight a consistent trend over the years: as gaming expands to new audiences, Americans increasingly see the benefits of a legal, regulated gaming marketplace that contributes to communities, prioritizes responsibility, and provides unmatched entertainment," said Joe Maloney, AGA Senior Vice President, Strategic Communications.

The study reveals particular increases in favorable views toward the industry's commitments to responsible gaming, with 65% of Americans now saying the gaming industry is committed to encouraging responsible gaming and combating problem gambling—a notable rise from 55% last year.

This confidence is even stronger among those who engage with the industry directly, with 81% of physical casino players and 88% of sports bettors agreeing with this sentiment, up from 70% and 78%, respectively last year.

Get ready for #RGEM2024 this September by downloading the AGA’s Responsible Gaming Education Month Toolkit. Access the toolkit here to enhance your RG education efforts. ➡ https://t.co/X7Qo2cpcxh pic.twitter.com/7sfdsnF1D9

— American Gaming Association (@AmericanGaming) August 22, 2024

This sentiment is driven by increased perceptions across several areas:

• Responsible Marketing and Advertising: Americans are taking notice of the legal industry's efforts around responsible marketing and advertising marketing, with 65% of respondents saying they believe the industry is truthful in its marketing and advertising, up from 58% last year. Additionally, 73% view the industry as responsible in its marketing efforts, up from 68% in 2022.
• Effectiveness of Responsible Gaming Programs: Data shows 66% of Americans believe the gaming industry's responsible gaming programs are effective, up from 59% last year. Among those who participate in gaming, 79% of physical casino players and 85% of sports bettors agree that these programs are effective.
• Increased Awareness of Responsible Gaming Messages: The study shows a significant rise in the number of Americans exposed to responsible gaming information. Specifically, 46% of land-based casino players and 57% of sports bettors noted an increase in responsible gaming messaging. Notably, 66% of all Americans say they have encountered responsible gaming messaging in the past year, up from 56% in 2022.
• Familiarity with Responsible Gaming Resources: Awareness of responsible gaming resources has grown, with 76% of Americans familiar with at least one responsible gaming resource, an increase from 65% in 2022. Awareness is particularly high among industry participants, with 92% of land-based players and 96% of sports bettors familiar with at least one responsible gaming resource.

"The gaming industry's responsibility efforts are stronger than ever, and consumers are noticing," continued Maloney. "As we embark on another Responsible Gaming Education Month, we're more energized than ever to continue our work to give consumers the legal, safe, and fun gaming experiences that they want and deserve."