DR Gaming Technology installs its CMS, cashless gaming solution at IL Palazzo Casino in Paraguay

DR Gaming Technology (DRGT) installed its casino management system and cashless gaming solution at the IL Palazzo casino in San Lorenzo, Paraguay. 

IL Palazzo, located in the Pinedo Shopping Centre, covers two floors and comprises 161 slots, 5 electronic roulette tables, and an electronic blackjack table. The facility is currently San Lorenzo’s largest casino.

According to the company, the IL Palazzo installation took two days, with a day dedicated to each of the venue’s two floors to mitigate against any player or operational disruptions.

The casino will include replacing all player tracking interface units with DRGT's 8.8" drScreenUltra and installing a casino management system that covers cashless transactions and cashier management. Additionally, a new player loyalty suite will be introduced, along with DRGT's drMediaManager.

This solution allows IL Palazzo casino to design and manage their own jackpots and themes, as well as schedule and display various types of content, such as static images, videos, or live streams, across player interface units and casino digital signage.

The installation was carried out by floor, each floor took one day of installation and after that had a ten-day follow-up period, and the entire process was completed within three months after the signing of the agreement.

"The change of system to DRGT is basically due to the competitiveness of the market. With this change we intend not only to improve the management of our casino in all its aspects, but also to be able to provide our customers with a unique gaming experience" said Casino Manager Daniel Pastor.

He also stated that customer relationship management is the main attraction of Il Palazzo, where rewarding each of the people who visit them remains key to their success.

Alex Stiglich

For his part, Alex Stiglich, DRGT’s Managing Director Colombia, Paraguay, Perú & Uruguay, added: "Paraguay remains an emerging market for all, where currently the country’s main casinos are concentrated in border areas such as Asunción, Ciudad del Este, and Encarnación. To that end, we continue our efforts in growing market share and are extremely proud of our new association with Il Palazzo."

In closing Pastor added: "What was really commendable was the fact that Alex and his team managed to complete the install within 3 months of us closing the deal; the support they provided us as operators was commendable."