SOFTSWISS to champion responsible gambling during European Safer Gambling Week

As European Safer Gambling Week approaches, iGaming software provider SOFTSWISS announced its participation in the industry-wide initiative, aimed at promoting responsible gambling. Running from 18 to 24 November, the company will contribute its expertise to the event, reinforcing its commitment to player welfare and responsible gambling practices.

With more than a quarter of the global population having gambled at least once, SOFTSWISS recognizes responsible gambling as a fundamental principle in its offerings. Adopting a "players come first" approach, the company ensures that its products and services provide a safe and positive gaming environment, adhering to licensing requirements and best practices.

SOFTSWISS has integrated advanced AI-driven tools into its platform, complementing traditional responsible gambling features like deposit limits, self-exclusion options, and reality checks. The new AI-based risk-scoring system flags early signs of potential gambling issues, allowing responsible gambling officers to monitor player behavior.

By detecting patterns such as increased spending or attempts to recover losses, SOFTSWISS aims to address potential issues before they escalate. This approach has earned SOFTSWISS industry accolades, including the Responsible Gaming Award at SiGMA Africa 2024.

SOFTSWISS also ensures its staff stays current with responsible gambling policies through ongoing training. Many Antifraud team members hold certifications in responsible gaming from respected institutions, including GamCare, the Gaming Operations Academy, and the iGaming Academy. By continually enhancing their knowledge, the SOFTSWISS team seeks to align with evolving responsible gambling practices, strengthening the company’s commitment to a safer gaming environment.

In a bid to emphasize gambling as entertainment rather than a financial strategy, SOFTSWISS seeks to shape player perspectives to prevent problem gambling. By educating players about the potential risks of unchecked gambling, the company aims to foster a more balanced approach to gaming.

SOFTSWISS also supports players seeking help by connecting them with trusted organizations offering free, confidential assistance. Expanding this network of resources ensures players have access to tailored support as needed, the company says.

Emilia Kurzynska, Deputy Team Lead of the Antifraud Team at SOFTSWISS, said: “Our responsibility goes beyond simply offering a gaming platform. It's about supporting our clients and players in fostering a balanced relationship with gambling.

"We collaborate closely with operators to identify early indicators of problematic behavior and respond proactively. For us, the goal is to keep gaming as a source of entertainment, not harm”.

During European Safer Gambling Week, SOFTSWISS will also join key industry voices at a webinar titled The Role of KYC in Safer Gambling: Tackling Fraud with Technology, hosted by the European Gaming and Betting Association and Sumsub on 21 November. SOFTSWISS’s Head of the Anti-Money Laundering Team, Eleni Panagiotopoulou, will speak on the importance of KYC protocols in promoting safer gambling practices and combating fraud.