The UK Gambling Commission (UKGC) has directed gaming operator Gamesys to pay a £6 million ($7,636,350) penalty after the Commission investigation revealed social responsibility and Anti-Money Laundering (AML) failings, and breaches that occurred between November 2021 and July 2022.
The Commission noted that Gamesys – which operates 16 websites including ballycasino.co.uk, doublebubblebingo.com, jackpotjoy.com, and megawayscasino.com – will also have to undergo a third-party audit to ensure it is effectively implementing its anti-money laundering and safer gambling policies, procedures and controls.
Kay Roberts, Executive Director of Operations, said: “Our focus as a regulator is to ensure that operators are employing policies and procedures which make gambling fair, safe and crime-free. We take this responsibility extremely seriously and whenever we find failures in policies and procedures then the business can expect significant regulatory action.”
The Commission announced that failures were revealed during a compliance assessment in May 2022.
The commission said that Gamesys did not always identify customers at risk of experiencing harms associated with gambling. This was done by evading the following responsibilitites:
In certain circumstances, some customers were able to evade some of the licensee’s AML triggers/thresholds and go on to spend significant sums without AML checks being conducted – one customer deposited £14,585 in 28 weeks, another deposited £18,884 ($24,037)in just over six months and another deposited £34,280 ($43,635) in five and a half months.
Conducting inadequate customer due diligence and being over-reliant on third-party information (such as internet research) or the customer’s verbal assurances for a number of customers, including one who deposited over £25,000($31,807) in three months, another who deposited over £58,000 in six months, and another who deposited over £65,000 ($82,699) in six months.
Having a ‘Reinvestment of winnings policy’ which was insufficient to mitigate the risk that deposited funds could be from illegitimate sources and not just from previous winnings.