Jackpocket Casino achieves iCAP certification for player protection measures

Jackpocket announced that Jackpocket Casino has become the first iGaming operator in the U.S. to receive Internet Compliance Assessment Program (iCAP) certification for best practices in player protection.

Administered by the National Council on Problem Gambling (NCPG), the iCAP is the highest standard in the U.S. for online responsible gaming. To earn this certification, Jackpocket stated that it demonstrated dedication to player safety through a variety of features.

On the app, users can access customizable play limits such as restrictions on deposit, spending, and playtime and logged-in time levels. The platform also offers time-out options and self-exclusion capabilities, allowing users to suspend their gaming activity for specified durations.

"Our mission to provide a fun and responsible online casino experience rests on ensuring the highest levels of safety and security. Every step we take is with the goal of safeguarding our users," said Jackpocket CEO and founder Peter Sullivan.

"We are proud of the fact that with Jackpocket Casino, players can confidently participate in their favorite games, knowing that their safety is not only a priority but also professionally validated by the NCPG."

The evaluation required of Jackpocket Casino to receive iCAP certification consisted of a product and website overview, interviews with management and customer service teams, and an audit of the company's responsible gaming policies, tools, advertising, and promotions.

"We're passionate about protecting our players. Earning this iCAP certification means we can continue our mission to provide a fun and responsible gaming experience, and Jackpocket Casino players can continue to play with confidence," the company said in a statement.

The audit was conducted by Gambling Integrity. Accreditation, valid for two years, reassures Jackpocket users, investors, regulators, and employees of the company's commitment to safer gambling practices.

"In achieving iCAP accreditation, Jackpocket Casino has emerged as a pioneer in prioritizing player protection and responsible gambling practices within the U.S. iGaming landscape," said Keith Whyte, NCPG Executive Director. "We applaud Jackpocket for emphasizing the safety of their users and for setting an exemplary standard for the industry."

In 2018, Jackpocket became the first lottery courier to receive iCAP certification, and in 2019, won NCPG's 2019 Best Corporate Social Responsibility Award for commitment to preventing and addressing problem gaming. 

NCPG's website is seamlessly integrated within the Jackpocket app, providing users with easy access to resources and direct access to its 24-hour confidential hotline.