Novomatic's Novovision system enhances operations, guest experience at Casinò di Venezia

Since its implementation, the Novovision casino management system has had "a significant impact" on the daily business in the two venues of the Casinò di Venezia in Italy, according to gaming technology giant Novomatic.

According to the company, the state-of-the-art functionalities of its casino management solution have "made the daily business of Italy’s oldest established gaming house even more sophisticated," with enhanced and fast access processes for the casinos’ guests and extended data, security and BI functionalities for the operator.

In 2020, Novomatic equipped both locations of the Casinò di Venezia – Ca’ Vendramin Calergi on the Canale Grande and at Ca’ Noghera next to the Marco Polo airport – with its CMS. Over 600 video slots and comprehensive performance data were transferred to Novovision and a broad selection of functionalities was implemented with a high degree of customization.

The installation comprises core functionalities such as slots management, player management, accounting and reporting, additional modules for access, jackpots, promo and business intelligence. In addition, the Novovision functionalities help the casino attract extra floor traffic with special events and jackpot highlights.

The biometrically supported access solution has also helped eliminate the long queues of guests waiting to enter the casino during peak hours. After initial registration of the customer data, including a template of their fingerprint, players can now enter the casino via so-called fast-lane access terminals simply by scanning their fingerprints.

Their fingerprint also allows them to enjoy VIP amenities such as free parking access or a selection of promotional benefits across the Casinò di Venezia’s gaming floor.

The company noted that Novovision gathers in-depth data across the entire operation for the obligatory reporting requirements and accounting, as well as for business intelligence applications via Tableau, enabling the management of the Casinò di Venezia to make informed and fact-based decisions.

Novovision further delivers real-time data of all significant events in the casino that require the attention of different user groups, such as floor control, real-time machine information and much more.

Additionally, the casino receives 24/7 technical support and security monitoring, as well as "the guarantee of knowing that any future custom requirements will also be implemented by the team of experts behind the Novovision system."

Dr. Alessandro Cattarossi, General Manager of the Casinò di Venezia, said: “Implementing the Novovision system was a great choice. This powerful casino management solution has not only enabled us to streamline our processes and optimize our efficiency on a daily basis, but its player-centric approach also helped us significantly enhance the customer experience for our guests."

"At the same time, it provides us with solid data that help us make the right decisions for strategic planning and future investments. With Novovision, we know that we are secure, thoroughly informed and ahead of the curve.”

Martin Lypka, the responsible project manager at Novomatic, emphasized: “We are delighted to call Casinò di Venezia one of our long-standing customers and I would like to thank the management for their trust and the excellent business relationship. Our close cooperation has not only enabled us to improve the casino's internal processes, but also to enhance the gaming experience for the casino's guests.”