Rush Street Interactive named Customer Services Operator of the Year at EGR Awards

Online gaming company Rush Street Interactive (RSI), operator of the BetRivers brand, has been named Customer Services Operator of the Year at the EGR North America Awards 2024.

The EGR Awards recognizes top operators for their outstanding performance in the past year. Since the inception of the customer services category, RSI has secured the top spot every year for the past five years.

“To be selected as Customer Services Operator of the Year every year since EGR started presenting this important award category is an incredible honor. This award is validation of our strategy to build trustworthy long-term relationships with our players,” said Richard Schwartz, CEO of RSI.

“Trust is one of the biggest drivers for consumers in choosing an online gaming and sports betting company and that’s why we automate our platform functionality and empower our customer service teams to quickly resolve issues and support any player in need of customer services.”

The winners were announced on June 27 at an awards ceremony held at Midtown Loft & Terrace in New York City

The award recognized RSI for its collaborative and communicative culture. The judges, made up of leaders in the gaming industry, considered innovation, customer satisfaction and impact on retention in naming RSI as the Customer Services Operator of the Year, the company said in a statement.

“We understand and recognize that prioritizing customer service is a significant differentiator for our BetRivers brand that gives us a competitive advantage in player retention,” Schwartz added.

“This five-peat award is due to our BetRivers customer service teams consistently reinforcing our brand promise to create a trustworthy, transparent and frictionless player experience when interacting with our valued players.”